A hand on deck.

Need help with your voyage? Contact the Bellhaven crew at admin@camisai.com.

Reporting a problem

Please include your device model, operating-system version, game version, selected language and what happened just before the problem. A screenshot can help. Please leave out passwords, payment details and other private information.

Saving and moving your captain

The game saves progress locally as you play. Each device has its own campaign; automatic iCloud syncing is not included. Before reinstalling, use the captain-code export tools to keep a copy of your progress. A captain code may include your chosen captain and ship names, so only share it when needed.

Touch and keyboard controls

On iPhone and iPad, tap the sea to steer and use the action buttons to fire or interact. On Mac, sailing also supports WASD or arrow keys and Space to fire. The in-game How to Play guide explains naval battles and exploration. The iPad version supports touch and Apple Pencil for pointing and selecting.

Language, sound and text size

Choose Language from the title screen or Settings. All 17 languages are included. Settings also controls music, sound effects, text and button size, battle speed and high-contrast battle markings.

If the game stops responding

Close and reopen it, then choose Continue. Check that your device has free storage and the latest available game update. If the problem returns, tell us which screen or action caused it. Avoid deleting the app until you have protected your progress.

Purchases and refunds

Apple manages App Store payments, download access and refund requests. Use Apple’s Report a Problem service for purchase issues. The planned universal purchase covers Mac, iPhone and iPad under one Apple Account; it does not synchronize saved games.

Privacy questions

Read our privacy policy or contact admin@camisai.com with “Bellhaven privacy” in the subject.